Experts Dedicated to
Your Video Success

Our Customer Success Team is made up of virtual directors and producers, each committed to helping develop successful video strategies and provide impactful pre-production support for our customers. 


We Establish Video First Communicators

Customer Success works with every Cyrano customer to manage all video projects and establish an understanding of our hardware and software. This allows all customers to create engaging videos that resonate with their audiences. 

Here’s How We Serve You

Ideation & Video Concepting 

We develop video content based on your communication needs. Each project begins with a storyboard, where the entire video is mapped out.

On-Camera Training

Being comfortable in front of the camera isn't easy. That's why you can expect on-camera training including best practices for using Cyrano hardware and software.

Project Management

Whether it's helping plan a video shoot or reviewing engagement analytics, our team is always there to guide you through the entire video creation process.

Support Needed to Create Powerful Videos

White Glove Service

No matter the issue, question or time of day, our Customer Success Team is here to provide you and your team with assistance whenever necessary.

Strategic Planning

Our team evaluates each situation to customize the best video strategy to help you reach both you audience and communication goals.

Hardware Setup

Cyrano has a lot great video tools. Our team identifies which hardware and software are perfect fit based on your staff's needs.

Learning Center

Every customer has access to a video library of full content. Everything from tutorials to video guides can be viewed here at any time.

Tracking Analytics

Our team reviews all analytics, providing a clear picture of who did and didn't watch the video, how long the video was viewed as well as when.


We provide helpful reminders to keep you up-to-date on important occasions or opportunities to shout out and celebrate staff.

Additional Features for the Workplace.

  • White glove implementation process
  • All HD Streaming
  • Secured, Auditable Private Video Network
  • Role-based access control
  • Full Content HR/Editor Controls
  • Full Cloud-based storage
  • Unlimited Users
  • Unlimited Channels
  • Unlimited Videos
  • Unlimited Video Presentations
  • Unlimited Video Messages
  • Unlimited Authors
  • Reuse videos for video presentation
  • Reuse videos from Youtube, Vimeo, TEDTalk, etc
  • Built-in Analytics
  • Channel/Feed/Inbox
  • Mobile App Teleprompter
  • Desktop Key Talking Points
  • Fully searchable videos
  • Fully searchable video directory
  • Record & upload in any format on any device
  • Playback on any device
  • Custom Branding
  • Custom Thumbnails
  • Custom Intro & Outro Videos
  • Custom Surveys/Polls
  • CTA Call to Actions
  • G Suite SSO  
  • Share videos to Facebook, Twitter, LinkedIn
  • Share videos to Slack
  • Share videos with Partner Companies
Premium Add-Ons
  • Access to creative services
  • Customized portable backdrop
  • Automated Transcription & closed captioning
  • Premium ongoing support

Download the Cyrano App & Plugin