Knowledge Base

How can we help you?

General

FAQ

General Troubleshooting

How do I add new channels?

How do I add new users?

How do I create contact lists?

How do I reset my password?

My email wasn't sent or receivied

I forgot my password

Clearing your cache

Adding Cyrano to Safe Sender in Outlook and Gmail

Downloading Media from Cyrano to your desktop

Playback Without Audio

Adding an email signature to a user's profile

Zoom Integration

Using Our Text Editor

How to embed a Cyrano video on your website

How to enable cross site tracking

Documentation

New User Guide

Using the Google Chrome Extension

Supplemental Questions

On Camera Tips and Tricks

Create a Breaking News program

Cyrano Storyboards

Desktop App

Home Tab

Feed

Discover Channels

Tasks Tab

Recording Tasks

Approvals

Create Tab

Campaign Builder

Programs

Scripts

Templates

Media

Intros & Outros

Audience Tab

Users

Channels

Contacts

Contact Lists

Organization Tab

Directory

Basic Setup

Advanced Setup

Roles

Analytics Tab

Your Organization/Sharing

Profile

My Profile

Download Reports

Bulk Uploading

Bulk Uploads (Contacts)

Bulk Uploads (Users)

Bulk Uploads (Scripts)

Sharing

Sharing in Cyrano

Mobile App

Getting Started

New User Guide

Creating Content

Uploading Content from your Tray/Mobile Device

Recording your first video

Navigation Menu

Inbox

Discover Channels

Directory

Your Programs

Your Media

Recording Tasks/Teleprompter

Settings

Quick Message

Quick Record

Breaking News/Video Update

Sharing

Mobile Sharing