Self Help Documentation

I Didn’t Receive an Email that I was Supposed to!

Adding Cyrano to Safe Sender in Gmail and Outlook


If you have a Gmail account associated with your Cyrano account, here are the steps to add Cyrano to your Safe Sender list

  1. Find an email from Cyrano (, usually in your Spam [icon color=”Accent-Color” size=”tiny” icon_size=”” image=”fa-exclamation-circle”] folder, and open it
  2. Click on the “Not Spam” button at the top of the email
  3. Go to your “All Mail” folder. Open the same email again
  4. Click on the Move to Inbox [icon color=”Accent-Color” size=”small” icon_size=”” image=”fa-download”]
  5. All emails from Cyrano will now appear in your Inbox



  1. Find an email from Cyrano (, usually in your Junk Email [icon color=”Accent-Color” size=”small” icon_size=”” image=”fa-ban”] folder, and open it.
  2. Click on the More Actions [icon color=”Accent-Color” size=”small” icon_size=”” image=”fa-ellipsis-h”] button in the top right corner of the email.
  3. Click on the Add to Safe senders option
  4. Click “OK” in the pop-up winder